1. The weather isn’t an airline’s bestfriend, but not only. When it comes to the causes of flight disruptions, weather-related disruptions are the most common type. Followed by technical issues and crew scheduling problems;

2. Millions of disruptions happen yearly, and the number isn’t going down. In 2019, there were over 3.6 million flight disruptions worldwide, affecting over 470 million passengers. In 2022, the US only, outside of the beginning of the pandemic, cancellations in were at their highest rate since 2014;

3. The podium of most disrupted airports. The top three airports with the most flight disruptions in 2019 were Chicago O'Hare International Airport, London Heathrow Airport, and Paris Charles de Gaulle Airport;

4. Passengers demand to be informed. According to the IATA, 75% of passengers who experience a flight disruption want to be informed about the situation as soon as possible. We went deeper into this subject in our Top 3 passengers’ priorities when experiencing a disruption post.

5. Passengers will rebook only if the disruption is well-managed. Passengers are more likely to rebook on the same airline if the airline provides timely and accurate information during a disruption, and we can confirm that. In our most recent Pax Feedback Survey, 8 out of 10 passengers assisted by Value Group during a disruption stated that they would fly again with the same company.