Our Passenger Care.
Passengers: our priority
We provide 360° support to passengers by combining the physical presence of our staff with the innovation of our systems to ensure a positive passenger experience in the event of disruption. Our Passenger Experience provides airlines with positive feedback in terms of assistance and restoring passenger confidence.
*Data source from Value feedback form
IMPROVE
PASSENGERS PERCEPTION
Innovative Tools
We use technology to improve passenger experience through an optimisation of logistics.
VG Layover Lounge
We designed passenger dedicated spaces to meet any need they may have.
Value Staff
Our staff is available in all airports for ensuring that passengers receive immediate assistance and information support.
Our Passenger Care
Our Airport Services
We firmly believe that physical presence is the key for enhancing passenger experience. We are an industry leader in assisting passengers at all major domestic and international airports by providing immediate support through the presence of our VG Airport Staff and our VG Layover Lounges.
Our airport team counts
and we assist on average
Our Human Touch
VG Layover Lounge Perks
Starting with passenger satisfaction, we created dedicated spaces within airports to assist them and meet their every need. Inside the VG Layover Lounges, our staff is always available and, thanks to the provided services, they ensure quality and efficiency and always respect the passengers.
Information Desk
Free Wifi
Hot and Cold Drinks
Babysitting Services
Our VG Lounge
Taking Care of Your Passengers
Your passengers are never left alone. We take care of them from the beginning until the end of the disruption.
Welcoming
Our VG Layover Lounges are open 24/7 to accommodate passengers
Assistance
We meet every need of passengers by activating multiple free services
Dedicated Staff
Our staff is always available to provide information and support to passengers
360° Service
Passengers are assisted in all steps in our recovery plan
Our Solution for Airports
Another Value added for Airports
Our solutions that focus on passenger experience make airport experience more efficient: by combining technology optimization of logistics with 360° assistance, we significantly increase the satisfaction of both airlines and their passengers.
Upgrade Airport
Infrastructure
We created state-of-the-art spaces that allow the airport to stand out itself in passenger support
Enhance Airport
Passenger Experience
We design and develop our solutions focusing on the needs and desires of passengers during their experience at airport
Improve Airport
Operations
Our recovery plan increases airport logistics efficiency in terms of speed and assistance
